TOGAF-trained | The Open Group Architecture Framework
TOGAF-trained | The Open Group Architecture Framework
CSPO | Certified Scrum Product Owner
CISSP-trained | Certified Information Systems Security Professional
CSM | Certified Scrum Master
PMP | Project Management Professional
CISA | Certified Information Systems Auditor
Lead R&D efforts, design workshops, and data analytics to improve employee and supplier interactions. Standardize lifecycle processes for buildout programs and contribute to contracting strategies to reduce turnaround time. Develop a blueprint for a new SG-based R&D Center, and deliver IT systems for regional offices and data centers with a USD $650M budget.
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Developed and led IMDA's digitalization and data strategies to enhance organizational effectiveness and citizen experiences. Led a team managing data governance, roadshows, and workshops. Architected a secure AWS-based data-sharing platform, created a corporate digitalization playbook, established a digital transformation function, and developed a hybrid cloud Data Lake House while ensuring data privacy protection per PDPA standards.
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Developed Singtel Group Enterprise's digitalization strategy to enhance competitiveness and long-term growth. Led digital factories, agile contracting, and product development. Engaged C-suite to secure funding for AI-powered products, consolidating customer touchpoints into a single platform. Achieved S$9M annual benefits, increased lead conversion by 75%, improved customer satisfaction and NPS by 50%, and enabled intelligent engagement with AI CRM tools.
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Led global IT to ensure availability, security, and optimization, enabling business expansion. Developed corporate-wide IT InfoSec governance policies and collaborated with executives on IPO strategies for data privacy. Migrated workloads to the cloud, saving US$1.2M over 3 years. Implemented security measures to comply with PDPA, GDPR, and PCI-DSS requirements.
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Managed a team to optimize Enterprise IT Infrastructure for 14K APAC users and the daily delivery of 80K parcels. Managed capacity performance, security vulnerabilities, and cyber compliance risks. Spearheaded buildouts for 80+ offices, implemented IPO-compliant IT systems, modernized VoIP systems saving US$35M, and developed a shipping platform reducing US$55M in annual data entry costs.
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